Whenever and wherever your aircraft is on the ground (AOG), First Support is available in real time to get it back in the air.
First Support’s global command center — a first for an independent engine service provider — uses satellite-based technologies to deliver pinpoint tracking of people, aircraft and engine assets. This enables ultra-fast and efficient scheduling of resources in response to your AOG needs.
Not only does First Support find the nearest technician, but it also tracks weather and provides videoconferencing so that the technician can get further instructions from First Support specialists. First Support’s instant response and global tracking and scheduling cut your AOG time by hours or even days.
Located at Dallas Airmotive’s facility in Grapevine, Texas, adjacent to the Dallas/Fort Worth International Airport, the First Support command center is an integrated real-time system that instantly locates and schedules field service technicians, rental engines and mobile response vehicles any time of the day, anywhere in the world.
Every job in progress, availability of all assets and personnel, air and land traffic and any resource conceivable to address your AOG situation are tracked second by second. First Support routes around weather and airport delays.
First Support headquarters in Dallas coordinates its strategically placed Regional Turbine Centers (RTCs) and international Mobile Response Teams (MRTs), which offer emergency response 24/7. Mobile repair vehicles are available to provide on-site engine services within a reasonable radius of their locations.